Frequently Asked Questions
Everything you need to know about your Maison Close experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US, while international delivery can take 7-14 business days depending on customs processing.
What is your return policy for intimate apparel?
Due to hygiene regulations, we accept returns on unworn items with original tags and protective strips intact within 30 days of purchase. Items showing signs of wear cannot be refunded.
How do I find my correct size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit in our structured lace and silk pieces.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked exterior packaging to ensure your privacy. The 'Maison Close' branding is only visible once the package is opened.
How should I care for my delicate garments?
To preserve the quality of our lace and silk, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine washing or tumble drying.